BS Computer Science • Systems & Operations AI-Enabled Analyst

EMMA
MINGARACAL

Focus:

Computer Science graduate bridging end-users, operational bottlenecks, and engineering teams. Specializing in requirements elicitation, business process mapping, UAT testing rigor, data dashboards, and accelerating delivery through ethical AI prompt engineering & automation.

Requirements Traceability
Google Apps Script & Excel
Google Certified (2025)
Emma Mingaracal - Systems Analyst
Emma Mingaracal
BS Computer Science Graduate
Verified
Process Architecture
Manual ➔ Automated
AI Co-Pilot Workflow
Claude • Gemini • Codex
0+
Years Cross-Functional Operations
0%
Turnaround Time Saved via Automation
0%
UAT & Requirements Traceability
BS CS
Don Mariano Marcos Memorial State Univ
Analytical Mindset

Connecting People, Processes, and Code.

Systems analysts don’t just write tickets—they translate human confusion into structured specifications, eliminate administrative waste, and ensure every line of software solves an actual business bottleneck.

"My goal is to combine a solid Computer Science foundation with hands-on operational grit—converting chaotic stakeholder feedback into reliable requirements, intuitive workflows, and measurable software adoption."

— Emma Mingaracal
Requirements Elicitation

Dissecting user stories, conducting stakeholder interviews, defining clear acceptance criteria, and producing unambiguous functional specifications.

Process & Bottleneck Mapping

Mapping As-Is vs To-Be business workflows (BPMN), pinpointing manual redundancies, handoff friction, and automating routine paperwork.

UAT & Quality Governance

Writing real-world test scenarios, tracking edge cases, orchestrating user acceptance sessions, and confirming software readiness before launch.

AI Co-Pilot & Automation

Leveraging generative AI for rapid prototyping, syntax generation, documentation drafting, and Google Apps Script integrations.

Interactive Sandbox

The Systems Analyst Workbench

Test interactive simulations demonstrating how Emma approaches workflow optimization, requirements traceability, automation scripts, and ROI measurement.

SYSTEMS_LAB_v2.4 [LIVE]

Appointment Intake & Patient Routing Simulation

Detox Healthness Spa Operational Transformation Model

PROCESSING CYCLE TIME
42 mins
Manual paper routing & phone calls
ERROR / CONFLICT RATE
14.8%
Double bookings & missing medical tags
STAFF TIME SAVED
0 hrs/day
Baseline manual administration
STEP 01
Customer Inquiry
Phone / Front Desk Log
STEP 02
Schedule Validation
Manual Binder Check
STEP 03
Confirmation & Prep
Manual Call Follow-up
STEP 04
Audit & Billing Sync
Physical Ledger Entry
Status: Ready to simulate pipeline execution.

Requirements Traceability & UAT Matrix

Live test scenarios mapped directly to operational business requirements

Req ID Business Requirement Functional Spec UAT Test Scenario Status
REQ-101 Automated Client Intake
Eliminate manual ledger delays
Google Forms webhook validates phone/email format & triggers calendar slot holding Submit form with invalid phone number; assert prompt blocks & guides correction PASSED
REQ-102 Amazon Catalog Stock Sync
Prevent out-of-stock ad spends
Excel dynamic lookup audits SKU quantity against active PPC campaigns Flag SKUs under 15 units; verify auto-alert dispatch to operations channel PASSED
REQ-103 SLA Escalation Routing
Multi-channel response time < 5m
Tag inquiries by urgency tier (P1-P3) and route to specialized tech support Simulate P1 billing error during peak chat hours; measure agent handover time AUTOMATED
REQ-104 Executive Weekly KPI Rollup
Consolidated service metrics
Automated aggregation of customer sentiment, booking conversion & revenue per day Cross-reference raw daily logs against formula pivot totals for variance check VERIFIED

Production Automation Code & Logic

Real script snippets and Excel model formulas authored by Emma

IntakeAutomation.gs
/**
 * Detox Spa Automated Booking & Conflict Detection
 * Author: Emma Mingaracal (Systems Analyst)
 */
function onFormSubmitTrigger(e) {
  const responses = e.namedValues;
  const clientName = responses['Client Name'][0].trim();
  const requestedDate = new Date(responses['Appointment Date'][0]);
  const serviceType = responses['Service'][0];

  const calendar = CalendarApp.getCalendarById('detox.operations@spa.com');
  const existingEvents = calendar.getEventsForDay(requestedDate);

  // Requirement: Detect double-booking before committing
  const hasConflict = existingEvents.some(event => 
    event.getTitle().includes(serviceType) &&
    Math.abs(event.getStartTime() - requestedDate) < 3600000
  );

  if (hasConflict) {
    MailApp.sendEmail({
      to: 'reception@spa.com',
      subject: `[CONFLICT ALERT] Scheduling clash for ${clientName}`,
      body: `Review slot: ${requestedDate.toLocaleTimeString()} for ${serviceType}.`
    });
    return { status: 'CONFLICT_FLAGGED' };
  }

  // Create slot and log to master audit sheet
  calendar.createEvent(`Booking: ${clientName} (${serviceType})`, requestedDate, new Date(requestedDate.getTime() + 3600000));
  return { status: 'CONFIRMED' };
}

Automated Workflow ROI Estimator

Calculate the real business hours and financial waste eliminated when transitioning an operational process from manual logs to automated systems.

25 tasks
20 mins
4 members
ESTIMATED RECOVERY METRICS
133 hrs
Productive Operational Hours Reclaimed / Month

16.6 Days
Full Workdays Saved
-88%
Fewer Record Errors
Analysis outcome: Reallocates administration time toward strategic customer care and sales conversion.
Real Business Scenarios

Documented Case Studies

How Emma deployed structured analysis, workflow optimization, and data governance to solve operational pain points.

SPA OPERATIONS 2022 — PRESENT

Intake & Scheduling Workflow Overhaul

Challenge: Paper-based booking books caused overlapping appointments, lost client allergy disclosures, and uncoordinated practitioner assignments.

Solution Delivered:
  • Standardized digitized intake forms.
  • Google Calendar & Sheets two-way sync script.
  • Daily automated VIP customer reminder dispatch.
-95% SCHEDULING CONFLICTS
Full Case Study
AMAZON BUSINESS 2023 — 2025

E-Commerce Data Pipeline & Ad Review

Challenge: Disorganized listing updates and disparate spreadsheets led to delayed inventory re-orders and ad budget bleed on out-of-stock items.

Solution Delivered:
  • Dynamic Excel formulas (XLOOKUP & conditional models).
  • Weekly advertising keyword performance audit sheets.
  • Cross-border translation & content staging templates.
+32% LISTING EFFICIENCY
Full Case Study
VIRTUS SUPPORT 2019 — PRESENT

Multi-Channel User Escalation Matrix

Challenge: Support agents lacked standard routing guidelines, causing customer friction, repetitive issue explanations, and delayed resolution.

Solution Delivered:
  • Root-cause issue classification framework.
  • Created user onboarding knowledge scripts.
  • Structured management feedback loop for UX defects.
< 3 Min AVG RESOLUTION TIME
Full Case Study
Verified Career Track

Operational Grit Meets Systems Thinking

Emma's background provides direct frontline exposure to end-user confusion, process gaps, confidential records, and digital tool adoption—the bedrock of great Systems Analysis.

Academic Degree
Bachelor of Science in Computer Science
Don Mariano Marcos Memorial State University

Core coursework: Algorithms, Software Engineering, Database Systems, Systems Design.

Executive Administrative Assistant

MAY 2022 — PRESENT
Detox Healthness • San Fernando, Ilocos Region, Philippines

Coordinates daily business workflows, confidential records management, customer appointment calendars, and management reporting using digital office applications.

Workflow Mapping Records Governance Google Workspace Reporting

Virtual Assistant

JAN 2023 — JAN 2025
Amazon Business • Remote (United States)

Executed product research, listing optimization, order processing, and translation. Applied intermediate Microsoft Excel to organize thousands of product records, inventory levels, and advertising keyword campaign reports.

Catalog Operations Excel Data Models PPC Audit Remote Collaboration

Customer Service & Sales Specialist

MAY 2019 — DEC 2022
VIRTUS • On-site

Provides multi-channel customer assistance via live chat, phone, and email. Guides non-technical users through web workflows, analyzes recurring customer confusion, and provides engineering with concrete feedback for UI/UX improvements.

Customer Journey Elicitation Issue Triage SLA Adherence

Receptionist & Intake Coordinator

FEB 2018 — MAY 2019
Detox Healthness Spa • Part-Time

Manages direct front-desk inquiries, client onboarding paperwork, and schedules. Ensures operational hygiene and proper routing of service tickets to senior practitioners.

Systems Arsenal

Technical & AI Toolkit

Curated stack combining structured analysis, data governance, scripting, visual wireframing, and modern generative AI co-pilots.

Microsoft Excel
Intermediate • Formulas & Models

XLOOKUP, INDEX/MATCH, Pivot Tables, conditional logic, data cleanup, and KPI reporting.

Requirements Elicitation
Core Systems Analysis

Translating stakeholder ambiguities into structured user stories, acceptance criteria, and BRDs.

Google Apps Script
Automation & Webhooks

Automating form triggers, calendar synchronization, automated email dispatch, and Google Sheets workflows.

AI Co-Pilots (Claude / Gemini)
Vibe Coding & Logic Prototyping

Prompt engineering for documentation drafting, script troubleshooting, and structured data extraction.

UAT & Test Scenarios
Quality Assurance Rigor

Preparing test cases, documenting defect reproduction steps, verifying bug fixes, and guiding end-user testing.

Web Standards (HTML/CSS/JS)
Computer Science Foundation

Understanding DOM hierarchy, frontend styling, JavaScript logic, and responsive accessibility.

Figma & UI Wireframing
User Experience Prototypes

Creating low-fidelity wireframes, interactive user flows, and mockup specifications for developer handoff.

Google Workspace Ecosystem
Docs, Sheets, Forms, Drive

Collaboration architecture, form intake pipelines, permission structures, and enterprise data organization.

ACADEMIC DEGREE GRADUATE

Bachelor of Science in Computer Science

Don Mariano Marcos Memorial State University

Grounded in computing foundations: data structures, algorithm design, software development lifecycles, database management, and technical troubleshooting.

INDUSTRY CERTIFICATION VERIFIED (2025)

Google Shopping Ads Certification

Google Digital Academy

Validated expertise in product feeds, merchant data validation, campaign structuring, catalog troubleshooting, and conversion reporting.

Let's Collaborate

Ready to streamline your systems?

Emma is actively open to Systems Analyst, Business Operations, UAT Testing, and Digital Process Improvement roles. Hybrid, remote, or on-site opportunities welcome.

Location
San Fernando, Ilocos Region, Philippines
Professional Network
LinkedIn: Emma Mingaracal
Send a Direct Message
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