Computer Science graduate bridging end-users, operational bottlenecks, and engineering teams. Specializing in requirements elicitation, business process mapping, UAT testing rigor, data dashboards, and accelerating delivery through ethical AI prompt engineering & automation.
Systems analysts don’t just write tickets—they translate human confusion into structured specifications, eliminate administrative waste, and ensure every line of software solves an actual business bottleneck.
"My goal is to combine a solid Computer Science foundation with hands-on operational grit—converting chaotic stakeholder feedback into reliable requirements, intuitive workflows, and measurable software adoption."
Dissecting user stories, conducting stakeholder interviews, defining clear acceptance criteria, and producing unambiguous functional specifications.
Mapping As-Is vs To-Be business workflows (BPMN), pinpointing manual redundancies, handoff friction, and automating routine paperwork.
Writing real-world test scenarios, tracking edge cases, orchestrating user acceptance sessions, and confirming software readiness before launch.
Leveraging generative AI for rapid prototyping, syntax generation, documentation drafting, and Google Apps Script integrations.
Test interactive simulations demonstrating how Emma approaches workflow optimization, requirements traceability, automation scripts, and ROI measurement.
Detox Healthness Spa Operational Transformation Model
Live test scenarios mapped directly to operational business requirements
| Req ID | Business Requirement | Functional Spec | UAT Test Scenario | Status |
|---|---|---|---|---|
| REQ-101 | Automated Client Intake Eliminate manual ledger delays |
Google Forms webhook validates phone/email format & triggers calendar slot holding | Submit form with invalid phone number; assert prompt blocks & guides correction | PASSED |
| REQ-102 | Amazon Catalog Stock Sync Prevent out-of-stock ad spends |
Excel dynamic lookup audits SKU quantity against active PPC campaigns | Flag SKUs under 15 units; verify auto-alert dispatch to operations channel | PASSED |
| REQ-103 | SLA Escalation Routing Multi-channel response time < 5m |
Tag inquiries by urgency tier (P1-P3) and route to specialized tech support | Simulate P1 billing error during peak chat hours; measure agent handover time | AUTOMATED |
| REQ-104 | Executive Weekly KPI Rollup Consolidated service metrics |
Automated aggregation of customer sentiment, booking conversion & revenue per day | Cross-reference raw daily logs against formula pivot totals for variance check | VERIFIED |
Real script snippets and Excel model formulas authored by Emma
/**
* Detox Spa Automated Booking & Conflict Detection
* Author: Emma Mingaracal (Systems Analyst)
*/
function onFormSubmitTrigger(e) {
const responses = e.namedValues;
const clientName = responses['Client Name'][0].trim();
const requestedDate = new Date(responses['Appointment Date'][0]);
const serviceType = responses['Service'][0];
const calendar = CalendarApp.getCalendarById('detox.operations@spa.com');
const existingEvents = calendar.getEventsForDay(requestedDate);
// Requirement: Detect double-booking before committing
const hasConflict = existingEvents.some(event =>
event.getTitle().includes(serviceType) &&
Math.abs(event.getStartTime() - requestedDate) < 3600000
);
if (hasConflict) {
MailApp.sendEmail({
to: 'reception@spa.com',
subject: `[CONFLICT ALERT] Scheduling clash for ${clientName}`,
body: `Review slot: ${requestedDate.toLocaleTimeString()} for ${serviceType}.`
});
return { status: 'CONFLICT_FLAGGED' };
}
// Create slot and log to master audit sheet
calendar.createEvent(`Booking: ${clientName} (${serviceType})`, requestedDate, new Date(requestedDate.getTime() + 3600000));
return { status: 'CONFIRMED' };
}
Calculate the real business hours and financial waste eliminated when transitioning an operational process from manual logs to automated systems.
How Emma deployed structured analysis, workflow optimization, and data governance to solve operational pain points.
Challenge: Paper-based booking books caused overlapping appointments, lost client allergy disclosures, and uncoordinated practitioner assignments.
Challenge: Disorganized listing updates and disparate spreadsheets led to delayed inventory re-orders and ad budget bleed on out-of-stock items.
Challenge: Support agents lacked standard routing guidelines, causing customer friction, repetitive issue explanations, and delayed resolution.
Emma's background provides direct frontline exposure to end-user confusion, process gaps, confidential records, and digital tool adoption—the bedrock of great Systems Analysis.
Core coursework: Algorithms, Software Engineering, Database Systems, Systems Design.
Coordinates daily business workflows, confidential records management, customer appointment calendars, and management reporting using digital office applications.
Executed product research, listing optimization, order processing, and translation. Applied intermediate Microsoft Excel to organize thousands of product records, inventory levels, and advertising keyword campaign reports.
Provides multi-channel customer assistance via live chat, phone, and email. Guides non-technical users through web workflows, analyzes recurring customer confusion, and provides engineering with concrete feedback for UI/UX improvements.
Manages direct front-desk inquiries, client onboarding paperwork, and schedules. Ensures operational hygiene and proper routing of service tickets to senior practitioners.
Curated stack combining structured analysis, data governance, scripting, visual wireframing, and modern generative AI co-pilots.
XLOOKUP, INDEX/MATCH, Pivot Tables, conditional logic, data cleanup, and KPI reporting.
Translating stakeholder ambiguities into structured user stories, acceptance criteria, and BRDs.
Automating form triggers, calendar synchronization, automated email dispatch, and Google Sheets workflows.
Prompt engineering for documentation drafting, script troubleshooting, and structured data extraction.
Preparing test cases, documenting defect reproduction steps, verifying bug fixes, and guiding end-user testing.
Understanding DOM hierarchy, frontend styling, JavaScript logic, and responsive accessibility.
Creating low-fidelity wireframes, interactive user flows, and mockup specifications for developer handoff.
Collaboration architecture, form intake pipelines, permission structures, and enterprise data organization.
Grounded in computing foundations: data structures, algorithm design, software development lifecycles, database management, and technical troubleshooting.
Validated expertise in product feeds, merchant data validation, campaign structuring, catalog troubleshooting, and conversion reporting.
Emma is actively open to Systems Analyst, Business Operations, UAT Testing, and Digital Process Improvement roles. Hybrid, remote, or on-site opportunities welcome.